Customer Service

Account Questions

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To create an account on desktop, select sign in at the top right of your screen and select “Create an Account Now.” To create an account on mobile, open the menu at the top left of your screen. Select Sign In at the top left and scroll to the bottom of the page that opens to select “Create an Account Now.”

You can update your account information at any time. To view or change your existing account information or password, please sign in to your account using your current e-mail address and password.

Click the "Forgot Password" link below the sign-in box, and your password will be emailed to the email address assigned to your account.

Payment Questions

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We accept Visa, MasterCard, American Express, and Discover cards issued in the United States, as well as Paypal. If shopping internationally, visit our international website to ship internationally and use a form of payment issued outside of the United States.

Yes, R&M Richards offers secure checkout that uses the latest encryption technology. For more details, please see our Privacy Policy. 

If ordering R&M Richards merchandise, your credit card will be charged the day the merchandise ships, however, a hold will be placed on the funds by your bank at the time of order. Should your order be cancelled for any reason, you will be alerted and the hold will be released in a few days in line with your bank’s policies. If ordering with Paypal, your funds will be removed from your account at the time you place your order.

We do charge sales tax for those in states where this tax applies. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped. 

If the style you ordered is now on sale on our site, we will adjust the price of your purchase within 5 days of checkout. There will be no exceptions after 5 days of purchase. Please note, we do not price match other websites who carry our styles and we will not offer price adjustments for clearance/final sale items. To be eligible for a price adjustment, the exact style you ordered must be on sale—we will not adjust the pricing if a different colorway or silhouette goes on sale. To arrange a price adjustment, please contact our customer service team.

Yes, we do occassionally offer promotions and discounts. Please note, our promo and coupon codes cannot be applied to items on sale or clearance. These codes are not combinable with any other offer. To be kept in the loop about sales or special offers, please join our email list and follow us on Facebook, Instagram, and Pinterest.

Product

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R&M Richards garments run true to the R&M Richards Size Guide. If you are unsure about sizing, please check your measurements against our size guide here. If unsure of your size or if you fit between 2 sizes, we recommend ordering one size up to accommodate alterations. 

Still have questions? Our Customer Service team is very familiar with our product and are happy to answer any fit questions you may have. Please reach out to them at [INSERT EMAIL]. Customers in the U.S. may call 1-800-123-4567, Monday through Friday, 9 AM to 5 PM ET.

We do offer select fabric, sequins, and beading from our R&M Richards line for your alteration needs. We are unable to guarantee all requests. The first yard of fabric costs $34.97 and each additional yard is $14.97.  To request fabric, beading and/or sequins, please contact our customer service team at [INSERT EMAIL]. If you are a US customer, you may also call 1-800-123-4567, Monday through Friday, 9 AM to 5 PM ET. Due to different dye lots, color variations may occur. Please call at least 10 weeks in advance of your event to leave time for shipment and alterations. 

We’d love to hear from you. Please contact our team by emailing wholesale@rmrich.com. In your email, please include your name and contact information, the name and location of your store/boutique, and the collection you are interested in carrying (day, evening, or both.)